Hotel Terms and Conditions

Completion of Booking : Your booking will only be considered complete once you receive a confirmation number from the Reservations Department, at which point a contract will be formed between you and Vikram Vintage Inn hereafter referred to in these terms as “we” “us” or “Vikram Vintage Inn”.

Guests under 18 : Please note that all guests under the age of 18 must be accompanied by adults during their stay. We reserve the right to refuse entry to unaccompanied guests who are under the age of 18.

Payment : All room rates are quoted in Indian Rupees and payment is accepted only in Indian Rupees.

A prepayment is required to secure your booking and your reservation will stand confirmed only after the payment is received.

A flexible payment option is available only for booking made directly with the Hotel or thru the website. This pre-payment amount will differ according to the season or package chosen and will be advised to you at the time of making your reservation. When booking directly thru the website the prepayment amount will be highlighted in the Payment Terms & Conditions at the time of making the booking.

A full payment is required for booking made thru third party agents, or any source other than the ones specified above.

A transactional fee will be levied on all payments made thru Credit Card / Debit Card and UPI transfers. This is a charge levied by the bank and is usually between 0.2% – 3.5% depending on the mode of payment used.

Changes And Cancellations To Your Booking : Where you have reserved a room on a refundable rate, your pre-payment will be refunded to you as per the cancellation policy detailed below, if you require to cancel or change your booking. Where you have made a booking on a non-refundable rate, the entire pre-payment will be considered as non-refundable and non-transferable.

You may only cancel or change a booking if it has been made on a refundable rate. Please contact the Reservations Department for any cancellation or change that you may wish to make to your booking. We will let you know if a requested change is possible, and we will send you a confirmation email with the new booking details if the change has been accepted.

We request you to consider the flexibility built into the rates and the cancellation clauses as per the details mentioned below. No refunds will be provided under any circumstances for bookings made on a non-refundable rate or for bookings that are not cancelled as per the cancellation policy.

Guests booking thru third party and online travel agents are required to clarify the terms and conditions with the service provider before making a booking.

Cancellation Policy :
Before  21 days  - No cancellation fee and advance will be adjusted in the future booking
Between 21 to 16 days - 25%  will be charged and advance will be adjusted in the future bookingg
Between 15 to 08 days  - 50% will be charged and advance will be adjusted in the future booking
Less than 07 days  - Full retention will be charged

Note : This cancellation policy is also applicable for booking made for Black Out Dates, long weekends and during the festive seasons.

Non-Arrival : In the event that the guest does not show up (No show) and no notification of cancellation has been received, the hotel will retain the entire deposit paid at the time of making the booking.

A transactional fee will be levied on all payments made thru Credit Card / Debit Card and UPI transfers for refunds and also in case of cancellations. This is a charge levied by the bank and is usually between 0.2% – 3.5% depending on the mode of payment used.

Please note that special or discounted rates, packages, offers and vouchers may have separate cancellation clauses. Please check the terms and conditions on these various offers before booking rooms at these rates.

We strongly advise our guests to take out travel insurance against unforeseen cancellation. Exceptions cannot be made regardless of the circumstanc

Packages and Special offers : For bookings made for packages that include additional facilities and services other than rooms but which are still a part of the Hotel such as restaurant reservations and spa treatments, the Hotel’s general cancellation policy as outlined above will also be applicable if you wish to amend or cancel your booking/reservation for such additional facilities. All other outsourced facilities or services not provided by us will have the cancellation policy of the outsourced agency and you should make your own enquiry into any outsourced agency cancellation policy at the time of making your reservation. You are required to clarify the cancellation policy for such bookings at the time of making your reservation.

Failure to arrive : In the event you fail to arrive for your stay before 23: 00 hrs on the day of arrival and you have not notified us of delay in arrival time and no cancellation or change of booking has been received in writing, and duly acknowledged by us, the entire pre-payment paid at the time of making the booking will be payable and retained by us and your accommodation will be released.

Cancellation or change made by us : We will do our best to avoid having to cancel your booking however, where necessary, we reserve the right to cancel your booking at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation. In the event of over-booking, we will assist you with relocation to alternative accommodation.

You accept, by making your reservation with us that our cancellation and change policy is fair and reasonable, balancing your expectation of a refund for services that you require to cancel or change against our legitimate risk that we will not reasonably be able to re-sell accommodation or other services when cancellation or change is made at short notice and that from the point of you making your reservation we will have ceased marketing the accommodation that is reserved for you. On that basis, any element of pre-payment retained by us is accepted by you as being a fair compensation of lost revenue incurred by us.

Check-in time : Rooms will be available for check-in from 13: 00 hrs until 23: 00 hrs on the day of arrival, unless prior intimation has been received. Please let us know your arrival details at the time of making your booking.

Check-out time : Rooms must be vacated by 11: 00 hrs unless prior arrangements have been made.

Security : You may be required to confirm your identity by providing your passport, driving licence or other form of photo ID upon check-in. Guests travelling from outside India are required by law to present their passport and inform the Reception the place of next destination at the time of check-in. If you do not have your valid proof of ID, we reserve the right not to honour your reservation. We will retain this record for a period of 12 months, and we may disclose this to a Police Officer or other Government officials as required by law. We are required to collect this information in relation to each member of your party over the age of 5 and we reserve the right to refuse entry to anyone who is unable to provide this information.

Charges : All prices are quoted in Indian Rupee (INR) and are exclusive of the applicable GST charges at the time of making your booking.

All charges incurred during your stay, for example food and beverage charges and any room charges which you have not paid for in advance, must be settled upon check-out, when you will have the option to provide a different method of payment should you wish. Please let us know before you check-out if you notice any discrepancies in any charges as discrepancies discovered after you have left the Hotel are unlikely to be able to be verified and therefore will not be considered.

Your Stay : During your stay, we ask that you comply with the following house rules.

Our Rooms : The images of our rooms, and facilities on our website are for illustrative purposes only. Each part of Vikram Vintage Inn is slightly different and your room or the facilities you use during your stay may vary slightly from those images. Your reservation is for a particular type of room or cabin and, whilst we will try to accommodate specific requests, unfortunately we cannot guarantee that you will be able to stay in a specific accommodation during your stay.

Food & Drink : Vikram Vintage Inn offers many options for food and beverages. Please refrain from bringing in any outside food or beverages into your Hotel rooms, unless medically necessary.

Noise : All guests are asked to respect our other guests and nearby residents when in their room, hallways, any other premises of the hotel or while in the surrounding area.

No Smoking : The Hotel is non-smoking establishments across all rooms and pubic areas. E-cigarettes are also not permitted. A dedicated smoking area outside the Hotel has been provided for your convenience and our staff will happily advise you of their location upon request.

We reserve the right to charge the card you have used to secure your booking, a fee of INR 10000 if we suspect that you have been smoking in your accommodation. This charge may also be levied subsequent to your departure and if the damage as a result of the smoke results in rendering the room unable for use by the next guest the full rate for the room will be charged.

Animals & Pets : No animals will be allowed at Vikram Vintage Inn

Accessible Rooms : We don’t have Accessible rooms at Vikram Vintage Inn

Children’s Policy : Children between the ages from 0-05 years of age may be accommodated in their parent’s room, if sharing, at no additional cost. Children aged between 05-12 years, up to a maximum of 1 additional children per room, will be accommodated at an additional charge of 25% of the room tariff. Children above 12 years will be considered as adults and will be charged accordingly.

Accidents : In the unfortunate event that any guests or members of their party should come across any accident or injury whilst on the Hotel’s premises, it is imperative that they immediately report the incident to a member of the Hotel staff and in any event within 24 hours of the incident. This information is required in order to comply with health and safety obligations and for insurance purposes. Guests must acquaint themselves with the safety precautions against fire inside and outside the accommodation, details of which are on display throughout the Hotel and in each room.

Inappropriate Behaviour : We kindly ask that you respect other guests and our employees and refrain from any improper, violent or abusive behaviour and any illegal conduct at all times during your stay with us. We reserve the right to require you and your guests, if any, to leave the premises and cancel the remainder of your stay, with no refund, in the event that you fail to respect this policy.

Damage : We kindly ask that all guests respect our rooms and facilities. In the event that there is any damage to your room(s) during your stay or if any items are missing upon your departure, we reserve the right to charge the card used to secure your booking, by a reasonable fee to cover the damage and/or missing items. If the damage results in rendering the accommodation unfit for use for the next guest, the full accommodation rate will be charged from the date of damage until the accommodation has again been made fit for use. The amount will be informed to you before being charged to you and can also be charged subsequent to your departure.

Parking : Vehicles are parked at the owner’s risk and we are unable to take responsibility for any damages to your car, theft or missing belongings. Please make sure that all valuables are removed from your car and stored in the safes provided in your accommodation.

Guest Privacy : Vikram Vintage Inn has a strict guest privacy policy. All Guests in our Hotels are entitled to expect that their stay with us will be private and that other guests will not publicise in any way that fact that our guests are present with us or anything else relating to such guests. We will hold accountable any guest if they disclose or identify any other guests who are in Vikram Vintage Inn in any press or social media including Facebook, Twitter, Instagram and on personal blogs. Similarly, guests must refrain from identifying or describing any private hire or guest event occurring at Vikram Vintage Inn .

Restaurant Reservations : If you have reserved a table in one of our restaurants at the time of making your booking and change your mind, or decide that you no longer wish to dine during your stay, please kindly let us know 48 hours prior to arrival. A 100% cancellation charge will be incurred if you cancel any appointment with less than 24 hours’ notice, prior to the time of the appointment.

Damage & Loss : A safety locker is provided in each room for the storage of valuable items. We reserve the right, in our sole discretion, to refuse to store any personal property of guests. We shall not be liable to any guest for any loss, damage or injury suffered by our guests or to their property. However, this does not exclude or limit in any way our liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation.

Activities : All activities that are either booked individually, or as part of a package, are conducted by outsourced 3rd party agencies.

You should carefully review the description of any experience you intend to book to ensure that you (and any additional guests you are booking for) meet any minimum age, proficiency, fitness or any other requirements specified by the 3rd party in their listing.

You acknowledge that Vikram Vintage Inn is acting as a booking agent and that the Supplier is the sole issuer of the services. You may be required to sign liability waivers prior to participating in the service that you have purchased from that supplier through Vikram Vintage Inn. You acknowledge that any waivers are strictly between you and the Supplier.

Any cancellation in reservation(s), denial of access to services or products or forfeiture of money paid as a result of violations of the Supplier’s terms is at the sole discretion of the Supplier and is outside the scope of Vikram Vintage Inn Hotel’s responsibility and authority.

Suppliers have the ultimate responsibility for the safety of you and your party. Vikram Vintage Inn Hotels shall not be responsible for loss or damage to possessions, injury, loss of life or consequential damages which might occur from any cause whatsoever.

Your Personal Information : We will use the personal information you provide to us in accordance with our Privacy Policy and in line with all applicable law.